Return & Refund Policy
Returns & refunds
We want you to be satisfied with what you receive. This page explains plainly what we will and will not do.
Our guarantee
If your item arrives damaged, faulty, or materially different from its description, we will replace it or refund you in full, including delivery. That is not conditional on anything.
Time limit
Tell us within 7 days of delivery. Message us on WhatsApp or email with your order number and clear photographs of the item and its packaging.
Change of mind
Because our goods are shipped internationally on your behalf, returning an unwanted item is expensive and slow. If you simply change your mind:
- Contact us within 7 days of delivery
- The item must be unused and in its original packaging
- Return shipping is at your cost
- The GHS 120 delivery charge is not refunded
We know that is less generous than a local shop, and we would rather state it clearly than bury it.
Items we cannot accept back
- Earphones, earbuds and other in-ear products once unsealed, for hygiene reasons
- Personal grooming items that have been used
- Underwear and swimwear
- Items damaged through misuse
These exclusions never apply to faulty goods. A faulty item is always covered.
Cancelling an order
Orders can be cancelled free of charge before dispatch. Once it has shipped internationally, it cannot be cancelled.
How refunds are paid
Refunds go back to your original payment method. Mobile money refunds typically clear within 3–5 business days; card refunds may take up to 10.
Starting a return
Message us via the Contact page with your order number and photographs. Do not send anything back before we have replied — we will tell you where to send it.