Support Center & FAQ

Support Centre & FAQ

Orders & delivery

How long will my order take?
Our goods ship from suppliers in China, so delivery takes longer than local retail. Full timings are on our Shipping Info page.

Where is my order?
You will receive a tracking number by email once it ships. See Track Your Order.

Do you deliver outside Ghana?
Not yet. We deliver within Ghana only while we get our fulfilment right in one market first.

How much is delivery?
GHS 120 flat, anywhere in Ghana, whatever the order size.

Can I change my delivery address?
Yes, if the order has not shipped. Contact us straight away.

Payment

What payment methods do you accept?
See Payment Options for the full list.

Is it safe to pay on this site?
Payments are processed by a licensed payment provider over an encrypted connection. We never see or store your card or mobile money PIN.

Why is my payment failing?
Usually insufficient balance, a daily transaction limit, or a mistyped number. If it keeps failing, message us.

Products

Are your products genuine?
We sell unbranded and own-brand goods sourced from Chinese manufacturers. We do not sell counterfeit or replica branded items.

Do electrical items work in Ghana?
Ghana uses 230V and UK-style three-pin (Type G) sockets. Where an item ships with a different plug, we say so on the product page. Check before ordering.

Is there a warranty?
Faulty items are covered by our Return & Refund Policy. We do not offer manufacturer warranties beyond that.

Returns

Can I return something?
Yes — see our Return & Refund Policy. Faulty or wrongly described items are always covered in full.

How long do refunds take?
Mobile money typically 3–5 business days, cards up to 10.

Still stuck?

Message us via the Contact page. We reply within one business day.